Privacy Policy

Effective date: 1 October 2026

Website operator and privacy contact

Harue Bridge Co., Ltd. (Harue Bridge), Business Registration No. 241-81-03801. Privacy contact: Representative Ho-bin Hwang, haruebr1@gmail.com, +82 10-4875-0000.
4F, 41-11 Gangnam-daero 162-gil, Gangnam-gu, Seoul, Republic of Korea.

Initial inquiry collection and use

Required: your name, email address and consent. Optional: country of residence, preferred language, travel dates, preferred clinic and requested support. We use this information to respond to your inquiry and discuss visit coordination. You may refuse consent; the online inquiry cannot be processed without the required information. Optional fields may be left blank.

Retention and deletion

General inquiry information is retained for one year from receipt, then deleted from our working inquiry records and mailbox. Electronic records are erased and paper records, if any, are securely destroyed. You may request deletion earlier. If an inquiry becomes a booking, the relevant service records are handled separately. Any legally required retention is explained for that booking.

Medical information

Do not submit medical records, images, diagnoses, passport details or payment information through the initial inquiry form. If a clinic needs records, we explain the purpose, recipient, submission channel and necessary consent separately. Initial inquiry consent does not authorize medical-data sharing or AI processing.

Website and email providers

Cafe24 hosts this website. WPForms Lite sends inquiry notifications to our Gmail mailbox, haruebr1@gmail.com; it does not store inquiry entries in a WordPress entry database. Google provides the email service and its processing may involve systems outside Korea. Please keep your initial inquiry to ordinary visit-planning information.

For clinic, accommodation, transport or interpretation arrangements, we explain the recipient and necessary information before sharing it for that arrangement. We do not use initial inquiries for marketing without separate consent.

AI-assisted language support

Chinese-speaking staff support Chinese communication. Other languages use AI-assisted interpretation. Medical or other sensitive information requires a separately agreed process and any necessary consent before submission to an AI service. Important clinical instructions must be confirmed with your treating clinic.

Security and cookies

Hosting and security tools may process technical information such as IP addresses, browser information and access logs to operate and protect the website. Necessary cookies may support website or form functions. You can manage cookies through your browser settings, which may affect some functions. Access to inquiry records is restricted to staff handling inquiries.

Your rights and requests

Contact us to request access, correction, deletion, withdrawal of consent or restriction of processing. We may need to verify your identity and will explain any applicable legal limits.

Policy updates

Changes will be published on this page with the effective date.