Your questions, answered.

No. Harue Bridge is a foreign patient attraction agency providing non-medical coordination and support. Your treating medical institution provides medical care.

Yes. Tell us your plans and interests. We will explain available coordination options and clinic connections.

Clinical assessments, treatment recommendations and suitability decisions come from the medical institution. We help connect you with the clinic and relay its information.

Your clinic advises on visit frequency and timing based on your situation. We help plan your stay around that guidance; a fixed treatment or stay duration is not promised.

They are arranged individually according to your needs, availability and agreed scope. Separate fees and provider booking conditions are confirmed before you book.

Chinese-speaking staff are available on site. For other languages, we use AI-assisted interpretation. Tell us your preferred language so we can check support for your visit. Important clinical instructions should be confirmed with your treating clinic.

Contact us as early as possible. Changes depend on clinic and provider availability and the conditions of your booking. Fees may apply; we explain them before making changes.

We help relay questions, requested information and the clinic’s replies for one year after your return. Clinical advice and follow-up decisions are provided by the clinic.

The supplied policy concerns the agency’s registration guarantee deposit. It is not a promise of treatment outcomes or general medical expense coverage.

Seek immediate medical assistance when needed. In Korea, call 119 for an emergency. Harue Bridge’s inquiry service is not an emergency medical service.

Consultation hours are Monday to Saturday, 09:00–21:00 Korea Standard Time (KST). Messages received outside these hours are reviewed during consultation hours.